Privacy policy

Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share your personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This Website Privacy Policy is divided into the following sections:

Who we are;
Our website;
Our collection and use of your personal information;
Who we share your personal information with;
Transfers of your information out of the UK and EEA;
Links to other websites;
Marketing;
Advertising;
CCTV;
Call recording;
Job applicants;
Your rights;
Keeping your personal information secure;
Changes to this Website Privacy Policy;
How to contact us.

1. Who We Are

This website is operated by Scott Bader Company Limited and applies to the various entities which are part of the Scott Bader group of companies. For the purposes of this Policy and the data protection framework, Data Protection Laws refer to all applicable data protection and data privacy laws and regulations including, but not limited to, the General Data Protection Regulation (EU), Data Protection Act (UK), Personal Information Protection Law (China), Data Protection Law DIFC Law No. 5 (Dubai), the Brazilian General Data Protection Law (LGPD), various United States data protection and privacy legislation (USA), the Digital Personal Data Protection Act (India), the federal Privacy Act and Australian Privacy Principles (Australia), in each case, as may be amended, superseded or replaced.

We are committed to protecting and respecting your privacy.

We collect, use and are responsible for certain personal information about you. When doing so we are regulated under the Data Protection Laws which applies across the European Union, UK and all other relevant jurisidctions and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our privacy practices may vary among the countries in which we operate to reflect local practices and legal requirements. Specific privacy notices may apply to some of our products and services.

In this Privacy Policy, ‘we’, ‘us’ and ‘our’ refers to Scott Bader Company Limited and ‘you’ refers to any individual about whom we collect personal information.

This Policy and the framework adopts the fundamentals of the EU GDPR as the minimum standard to which the Scott Bader group must adhere. Where applicable, national legislation will take precedence in the case of a conflict or where there is a stricter requirement. All registration, notification or reporting requirement for data processing under national laws must be observed.

2. Our Website

This Privacy Policy applies to all your Personal Information that Scott Bader Company Limited collects, uses, discloses, stores and handles, including Personal Information collected through our websites www.scottbader.com: www.scottbader.com, www.scottbadergeltint.com, https://scottbaderpersonalcare.com, jp.scottbader.com, scottbaderpersonalcare.com and crysticroof.com and our Careers site.

3. Our Collection and Use of Your Personal Information

Under data protection legislation, we are required to explain what information we collect from you and how and why we use your personal information (the “processing activity”). We are also required to have a “lawful basis” on which to process your personal information. This is summarised in the table below.

3.1 What We Collect

We collect personal information about you when you access our website, register with us, contact us, send us feedback, place an order, purchase products or services and complete customer surveys, participate in competitions via our website, or apply for a job with us.

We collect this personal information from you either directly, such as when you register with us, contact us, place an order or purchase products or services or indirectly, such as your browsing activity while on our website (see Cookies Policy). We may also receive your personal data indirectly through a recruiter or recruitment agency, for example through our careers page.

For our websites, we use third party tools to monitor user experience information. These tools automatically collect information on how users navigate our websites, including clicks and movements, page scrolling and text keyed into website contact forms. The information collected does not include passwords, payment details, or other sensitive personal data. We use this information for website analytics, optimisation and to improve website usability. We do not permit this information to be shared with or used by third parties for their own purposes.

The personal information we collect about you depends on the activities carried out. This information may include:

Your name, country of origin and contact details;
Your company name and address;
Bank account and payment details (if applicable);
Details of any feedback you give us by phone, email, post or via social media;
Information about the services we provide to you;
The data provided to us in your curriculum vitae (CV) and the personal data contained in your covering letter- please see our Job applicant Privacy Notice for further details.

We use this personal information to:

Create and manage your account with us;
Verify your identity;
Provide goods and services to you;
Assess your skills, qualifications, and suitability for the role within our organisation;
Contact you about future roles within our organisation;
Customise our website and its content to your particular preferences;
Notify you of any changes to our website or to our services that may affect you;
Improve our services.

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

3.2 Legal Basis for Processing

When we use your personal information, we are required to have a legal basis for doing so. There are various legal bases which enable us to process, depending on what personal information we process and why.

The legal bases we may rely on include:

Consent: where you have given us clear consent for us to process your personal information for a specific purpose
Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

3.3 Further Information – the Personal Information We Collect, When and How We Use It

When information is collected	What information we ask for	How and why we use your information
To process your request to register with us and open an account with us and for ongoing management of your account.	Your first and surname, country where you are from, your company name, your email address, your telephone number.	We ask for this: · to create and manage your account with us · to communicate with you about your account · to take steps at your request to enter a contract with you and for the ongoing performance of such contract We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until: · you close your account with us · we close your account
To respond to your queries in our Contact Form or over the telephone.	Your first and surname, country where you are from, your company name, your email address, your telephone number and the details of query.	We ask for this: · to communicate with you about your query · to take steps at your request to enter a contract with you and for the ongoing performance of such contract We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until: · you close your account with us · we close your account
To manage and process your order	Your first and surname, country where you are from, your company name, your email address, your telephone number and the details of your order	We ask for this: · to take steps at your request to enter a contract with you and for the ongoing performance of such contract · to communicate with you about your order · to take steps at your request to enter a contract with you and for the ongoing performance of such contract We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until: · you close your account with us · we close your account
To send you promotional emails about products, services, offers and other things we think might be relevant to you.	Your full name, email address and company name	We ask for this: · to send you promotional emails regarding Scott Bader products, news, surveys and other relevant information We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information until: · you close your account with us · you withdraw your consent · we close your account
When you use our website	Session ID Your preferences on the web set up and statistics on the website usage	We ask for this: · To analyse data about webpage traffic · improve our websites in order to tailor it to customer needs We rely on legitimate interests as the lawful basis for collecting and using your personal information for the essential cookies and on consent for the analytical cookies. Our legitimate interests are to provide you access to our company website. We will keep this information in line with our Cookies Policy

3.4 Retention of Your Information

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.

4. Who We Share Your Personal Information With

The Scott Bader group is not permitted to share personal data with third parties unless certain safeguards and contractual arrangements are in place.

We will only disclose your personal information to:

Other Scott Bader Group entities;
Our professional advisors (including without limitation tax, legal or other corporate advisors who provide professional services to us);
Other third-party suppliers, business partners and sub-contractors for website optimisation, business administration, recruitment, support, processing, services, or IT purposes;
Other third-party suppliers to produce and deliver your ordered goods on our behalf;
Transport companies and customs agencies to deliver your ordered goods;
Analytics or search engines, that enable us to optimise and improve your website’s experience;
Other third-party suppliers for marketing purposes (including without limitation SEO service providers and website design agencies;
Third parties that you approve (including without limitation, social media sites and third-party payment providers, recruitment agencies you applied through);
Our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, the police and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters; and
HMRC or other tax bodies or agencies to comply with our legal and regulatory obligations.

We will disclose your personal information to third parties:

In the event that we consider selling or buying any business or assets, in which case we will disclose your personal information to any prospective sellers or buyers of such business or assets;
In the event we are the subject of any insolvency situation (e.g. the administration or liquidation);
If we, or substantially all of our assets, are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets;
In order to enforce or apply our terms and conditions;
To protect our rights, property, or safety, or that of our staff, our customers, or others. This includes exchanging information with other companies and organisations (including without limitation HMRC, the local police or other local law enforcement agencies) for the purposes of staff and customer safety, crime prevention, fraud protection and credit risk reduction; and
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation or regulatory requirements, or otherwise for the prevention or detection of fraud or crime.

5. Transfers Of Your Information Out Of The UK and EEA

We may transfer personal information to countries other than the country in which the data was originally collected (for example, outside the UK/EEA) in order to provide you with our services, including to Scott Bader Group Companies. These countries may not have the same data protection laws as the country in which you initially provided the information and may not provide the same level of protection.

If we transfer personal information to countries outside of the UK/EEA, we may rely on a decision from the European Commission/ UK Government determining that the country provides an adequate level of protection to the Data Protection Laws. Alternatively, we may rely on appropriate safeguards in respect of transfers of personal information to a country outside of the UK/EEA, for example, by agreeing standard contractual clauses adopted by the European Commission/ UK Government and undertaking a risk assessment in relation to the importing country.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Links To Other Websites

Our websites may contain embedded content to websites of interest. If you use these links to leave our websites, you should note that we do not have any controls over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites as they are not governed by this privacy statement.

Please note: this policy does not cover such third party websites, unless specifically mentioned in this policy. We are not responsible for the privacy policies and practices (including use of cookies) of such third parties even if you accessed the third party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.

7. Marketing

We are subject to certain rules and privacy laws when marketing to our customers.

For example, a data subject’s prior consent is required for electronic direct marketing (for example, by email, text or automated calls). The right to object to direct marketing must be explicitly offered to the data subject in an intelligible manner so that it is clearly distinguishable from other information.

A data subject’s objection to direct marketing must be promptly honoured. If a customer opts out at any time, their details should be suppressed as soon as possible. Suppression involves retaining just enough information to ensure that marketing preferences are respected in the future.

We would like to send you information about our products or services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We would also like to share your information with selected approved Scott Bader distributors so that they may send you information about our products or services distributed by them, depending on what you agree with us.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you complete our online contact us form. Click here https://www.scottbader.com/contact/ to see what this form looks like.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

Contacting us at enquiries@scottbader.com;
Using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts;
Change your settings in the candidate profile for recruitment purposes.

It may take up to 14 working days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

8. Advertising

We may launch targeted advertising campaigns to you through LinkedIn, Facebook and Twitter. These social media platforms have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our products or services while using the social media platforms, or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of the social media companies that provide them.

9. CCTV Usage

The Scott Bader group of companies uses closed circuit television (CCTV) images. There is no audio recording i.e., conversations are not recorded on the CCTV.

Cameras are located at strategic locations throughout the business premises, principally at the entrance and exit points.

All cameras are clearly visible and appropriate signs are prominently displayed so that employees, clients, customers, and other visitors are aware they are entering the premises.

10. Call Recording

From time to time, the Scott Bader group of companies may record customer conversations via incoming and outgoing telephone calls. These recordings enable us to assess customer satisfaction, train and develop staff, review call quality and improve services. It also gives access to a verbal record of what is said in the event of a subsequent complaint.

11. Job Applicants

As part of any recruitment process, the Scott Bader group of companies collects and processes personal data relating to job applicants. The Company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

The Company collects a range of information about you. This includes:

Your name, address and contact details, including email address and telephone number;
Details of your qualifications, skills, experience and employment history;
Information about your current level of remuneration, including benefit entitlements;
Whether you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
Information about your entitlement to work in the UK; and
Equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health, and religion or beliefs.

We collect this information in a variety of ways, for example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

12. Your Rights

Right	Description
To be informed	A right to be informed about the personal information we hold about you.
To access	A right to access the personal information we hold about you.
To rectification	A right to require us to rectify any inaccurate personal information we hold about you.
To erasure	A right to ask us to delete the personal information we hold about you. This right will only apply where (for example): · We no longer need to use the personal information to achieve the purpose we collected it for; · Where you withdraw your consent if we are using your personal information based on your consent; or · Where you object to the way we process your data (in line with Right to restrict processing below).
To restrict processing	In certain circumstances, a right to restrict our processing of the personal information we hold about you. This right will only apply where (for example): · You dispute the accuracy of the personal information held by us; · Where you would have the right to ask us to delete the personal information but would prefer that our processing is restricted instead; or · Where we no longer need to use the personal information to achieve the purpose we collected it for, but you need the data for the purposes of establishing, exercising or defending legal claims.
To data portability	In certain circumstances, a right to receive the personal information you have given us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal information to another organisation, at your request.
To object	A right to object to our processing of the personal information we hold about you where our lawful basis is for the purpose of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process the personal information which override your rights or which are for the establishment, exercise or defence of legal claims.
In relation to automated decision making and profiling	A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affect you. We do not carry out any automated processing or profiling.
To withdraw	A right to withdraw your consent, where we are relying on it to use your personal information (for example, to provide you with brochures and newsletters).

13. Keeping Your Personal Information Secure

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

14. Changes To This Website Privacy Policy

This Website Privacy Policy was published in May 2018 and last updated on September 2024.

We may change this Website Privacy Policy from time to time, please ensure you check this page regularly.

15. How To Contact Us

Please contact us, if you have any questions about this Privacy Policy or the information, we hold about you. If you wish to contact us, please send an email to dataprotection@scottbader.com or call us on 01933 663100.

For further information of for any complaints, please visit the Information Commissioner’s Office at https://ico.org.uk/global/contact-us/.

If you would like this notice in another format (for example audio, large print, braille) please contact us using the details above.Scott Bader Australia

Click here to view our Australian Privacy Policy.

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